Date of entry into force: April 2018
This privacy Policy is applicable to www.colivingcentrointernacional.com, which belongs to and is managed by Coliving International Centre. This privacy Policy describes how we collect and use the information, which may include personal data that you provide to us on our website: www.colivingcentrointernacional.com. It also describes the choices that you have with respect to use of your personal data and how you can access and update this data.
Data collection
These are some of the types of personal information that we collect:
First name, last name, e-mail address, telephone number and postal address;
Credit card details (type of card, card number, cardholder name, expiration date and security code);
Information concerning the visits of the customers, as the dates of arrival and departure, special requests, observations about your preferences in services (rooms, facilities or any other services used);
Information regarding your marketing preferences or that you provide to us when you participate in surveys, contests or promotional offers;
You can always choose the personal data (if any) that we want to provide. However, if you choose not to provide us with some data, you can influence some of your operations.
Data we collect automatically
When you use our website, we also collect data automatically, some of which may be personal data. For example, data such as language settings, IP address, location, device settings, device operating system, log data, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (visit or reserve), browsing history, reservation ID of the user and type of information sought. We may also collect data automatically through cookies. For more information about how we use cookies, click here.
Processing purposes
We use your personal data for the following purposes:
To. Reservations: we use your personal data to complete and manage your booking online.
B. Customer service: we use personal data to provide customer service.
C. Guest reviews: we may use your contact data to invite you by email to write a comment after your stay. In this way, help other travellers to choose the accommodation that best fits them. If you post a comment, it may be published on our website.
D. Marketing activities: we also use your data for marketing activities, as permitted by law. When we use your personal data to direct marketing, such as newsletters and commercial and marketing communications on new products and services or other offers which we believe may be of interest, we have included a link for you unsubscribe, which you can use if you do not want to receive any more messages in the future.
E. Other communications: we may contact you by e-mail, by mail, by phone or by sending a message in function of the contact details that leave us. The reasons can be:
to. We may need to respond to or handle requests you have made.
b. If you have not completed a booking online, we may send an e-mail reminder to continue with your reservation. We believe that this extra service is useful to you because it allows you to complete a reservation without having to search for the accommodation again without re-fill the details of your reservation from the beginning.
c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience in our website. We believe that this extra service is useful to you and to us, so that we can improve our website according to what you tell us.
F. Analysis, improvements and research: we use personal data to conduct research and analysis. We may use a third party to do so on our behalf. We may share or disclose the results of the research, including to third-parties, in anonymous and aggregate. We use the personal data to perform analytics, improve our services, to provide a better user experience, expand the functionality and quality of our travel services online.
G. Security, fraud detection and prevention: we use the information, which may include personal data, to prevent fraud and other illegal activity, or illegal. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including the authentication of users. With these purposes, we may share personal data with third parties, including authorities responsible for the enforcement of the law, as permitted by applicable law and external advisors.
H. Legal and compliance: in certain cases, we need to use the information provided, which may include personal data, to handle and resolve claims or legal disputes, for regulatory compliance or for research, regulation or to execute agreements or to comply with lawful requests from law enforcement to the extent that the law requires it.
If we use automated means to process personal data which have legal effects or which may affect you in a significant way, we will implement the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal basis
In view of purposes A and B we rely on the performance of a contract: the use of your data may be necessary to comply with the contract that you have with us. For example, if you use our services to make an online booking, we will use your data to carry out our obligation to complete and manage the reservation under the contract that we have with you.
In view of purposes C-H, we rely on the legitimate interests: we use your data for our legitimate interests, such as to provide you the most appropriate content for the website, emails and newsletters, to enhance and promote our products and services, and the content of our website, and for the detection of fraud, administrative and legal purposes. When using personal data to serve our legitimate interests, we will always ensure your rights and interests in the protection of your data over our rights and interests.
With respect to the order H, we rely on also, where applicable, on our obligation to comply with the applicable law.
When necessary according to the applicable law, we will obtain your prior consent to process your personal data for direct marketing purposes.
If needed in accordance with applicable law, we will obtain your consent. You can withdraw your consent at any time by writing to any of the addresses listed at the end of this privacy Policy.
If you want to oppose to the process set out in points (C-F and do not have any direct means at your disposal to reject it (for instance in your account settings), to the extent applicable, please contact [email protected] .
Data sharing
Booking.com: we have joined Booking.com B. V., located at Herengracht 597, 1017 CE Amsterdam, Netherlands (www.booking.com) (hereinafter referred to Booking.com) to offer you our online reservation services. Always provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. Therefore, the information you enter on this page will be shared with Booking.com and its affiliates. This information may include personal data such as your name, contact details, payment details, name of people traveling with you, and preferences that you specify when making a booking.
For more information on the group's business Booking.com, enter in the section Who we are.
Booking.com you will be sent a confirmation e-mail and an e-mail before you arrive, and provide you with information about the area and our accommodation. Booking.com also you will provide care to the international customer 24 hours a day from its local offices in more than 20 languages. Share your data with the personal customer care global Booking.com allows them to respond when you need assistance. Booking.com be able to use your data for technical, analytical and marketing, as described in more detail in the privacy Policy Booking.com, which includes that your data is also shared with other members of the group of companies of Booking Holdings Inc. for their analysis, and to be able to provide you with offers related to travel that you might be interested in, as well as other personalized services. If needed under applicable law, Booking.com request your prior consent. If your data is transferred to a country outside the European Economic area, Booking.com will make contractual arrangements to ensure that your personal data is still protected in accordance with the european regulations. If you have any questions about the processing of your personal data by Booking.com write to [email protected].
BookingSuite: your personal data may be shared with BookingSuite B. V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company which operates this website and the website of suite.booking.com.
Third-party service providers: we use service providers to process your personal data exclusively on our behalf. This processing is carried out for purposes that are included in this privacy Policy, such as to facilitate the payment of bookings, send promotional material, or for analytical support services. These service providers are obliged to comply with confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Competent authorities: we disclose personal data to the authorities responsible for law enforcement and other governmental authorities insofar as is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Data transfers-international
The transmission of personal data as described in this privacy Policy, you can include the transfer of personal data abroad, to countries whose legislation on the protection of data is not as comprehensive as those of the countries of the European Union. When the european legislation requires it, only transfer personal data to recipients offering an adequate level of protection appropriate data. In these situations, we make contractual arrangements to ensure that your personal data is still protected in accordance with the european regulations. If you want to see a copy of these terms and conditions, you may request it using the contact details below.
Security
BookingSuite meets reasonable procedures to prevent unauthorized access and the misuse of, information including personal data. We use appropriate management systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions to the access and use of personal information on our servers. Only authorized personnel can access personal data during your work.
Retention of data
We will retain your information, which may include personal data, for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with other parties and for any other reason necessary to allow us to conduct our business, including the detection and prevention of fraud or other illegal activities. All personal data we retain will be subject to this privacy Policy. If you have any questions about a retention period that is specific for certain types of personal data we process about you, please contact us with the contact details included below.
Your choices and rights
We want you to have the control of how we use your personal data. You can do this in the following ways:
You can ask us for a copy of the personal data that we hold about you;
you can report any changes in your personal data, or you can ask us to correct any personal data that we hold about you;
In some situations, you can ask us to remove, block or restrict the processing of the personal data that we hold about you, or you can refuse to use your personal data in any way, in particular; and
in some situations, you can also ask us to send the personal data you have given us to a third party.
When we are using your personal data under your consent, you have the right to withdraw that consent at any time subject to applicable law. In addition, when we are processing your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current. Please let us know quickly if there are any changes or inaccuracies in your personal data by contacting [email protected] . Handle your request in accordance with applicable law.
Questions or complaints
If you have any questions or concerns about the processing of your personal data by us, or you want to exercise any of the rights you have under this notice, please contact us by [email protected] . You can also get in touch with the local authority in data protection with any questions or claim.
Changes to the notice
In the same way that our business changes constantly, this privacy Policy may also change from time to time. If you want to see changes made to this privacy Policy from time to time, we invite you to access this privacy statement to see the changes. If we make material changes or changes that will have an influence on it (for example, if we start to process your personal data for purposes other than those set out above), we will contact you prior to starting that processing.
